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+1(215) 449-9946

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Info@sankofahealthandwellness.com

Providing compassionate, patient-centered telemedicine services. We bring professional NP-led care directly to you through secure digital platforms.

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Privacy Policy

Privacy Policy

1. Information Collection

We collect various types of information to provide comprehensive care:

Personal Identification: Name, address, email, phone number, date of birth, photo ID.
Health Information (PHI): Medical history, current symptoms, medication lists, allergies, primary care provider details.
Technical Data: IP address, browser type, device information used to access our telehealth platform.
Payment Information: Credit card details, billing address, insurance policy numbers.

2. How We Use Your Data

Your data is processed for the following purposes:

Treatment: To diagnose medical conditions, prescribe medications, and coordinate care.
Payment: To bill you or your insurance carrier for services rendered.
Operations: To improve our services, conduct quality assessments, and ensure compliance with healthcare regulations.
Communication: To send appointment reminders, test results, and health education materials.

3. HIPAA Compliance & Security

We are strictly governed by the Health Insurance Portability and Accountability Act (HIPAA).

Security Measures: We utilize AES-256 bit encryption for data at rest and in transit. Our video platforms are fully HIPAA-compliant, ensuring that your consultation remains private. Access to your PHI is restricted to authorized personnel only on a “need-to-know” basis.

4. Third-Party Sharing

We do NOT sell your personal data. We may share information with trusted third parties solely for healthcare operations, such as:

Pharmacies: To fulfill prescriptions electronically.
Labs: To order diagnostic tests.
Payment Processors: To securely process transactions (e.g., Stripe, Square).
EMR Providers: Our Electronic Medical Record system securely stores your charts.

5. Your Privacy Rights

Under HIPAA and state laws, you have the right to:

Access and obtain a copy of your medical records.
Request corrections to any inaccurate health information.
Request a restriction on how your information is shared.
Receive a list of any disclosures of your health information.
Revoke consent for data processing (subject to legal retention requirements).

6. Data Retention

We retain medical records for a minimum period as required by state and federal laws (typically 7-10 years for adult patients). After the retention period, records are securely destroyed or anonymized.

7. International Transfers

Our services are intended for users located within the United States. If you access our services from outside the US, you acknowledge that your data will be transferred to and processed in the United States under US privacy laws.

8. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact our Privacy Officer:

Sankofa Health Privacy Officer

Email: privacy@sankofahealth.com

Phone: (302) 393-5546

Terms of Service

Terms of Service

1. Service Description & Scope

Sankofa Health and Wellness (“we,” “us,” or “our”) provides telehealth services including virtual consultations, medical assessments, and prescription management where appropriate. These services are delivered via secure telecommunications technology by licensed Nurse Practitioners and healthcare professionals.

Limitations: Our telehealth services are not a replacement for a primary care physician in all cases and are not suitable for emergency situations. We do not prescribe controlled substances (Schedule I-V) via telehealth unless explicitly authorized by state and federal laws under specific exceptions.

2. Emergency Disclaimer

IF YOU HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.

Do not use this service for chest pain, severe shortness of breath, severe bleeding, stroke symptoms, or suicidal thoughts. Go to the nearest emergency room.

3. Patient Rights & Responsibilities

You have the right to:

Receive compassionate, professional care regardless of race, religion, gender, or orientation.
Be informed about your diagnosis, treatment options, and costs.
Refuse treatment or end the telehealth session at any time.

You are responsible for:

Providing accurate and complete medical history.
Ensuring you are in a private, quiet location during your visit.
Presenting a valid photo ID and insurance card (if applicable) upon request.
Accurately disclosing your physical location at the time of the visit (required for licensure compliance).

4. Appointments & Cancellations

Scheduling: Appointments are subject to provider availability. Confirmation is sent via email/SMS.

Cancellations: We require at least 24 hours’ notice for cancellations.

No-Show Policy: Patients who fail to join the video call within 10 minutes of the scheduled start time will be considered a “No-Show.” A fee of $50 may be charged for missed appointments that were not cancelled 24 hours in advance.

5. Payment & Refunds

Payment is due at the time of booking or prior to the start of the session. We accept major credit cards and HSA/FSA cards.

Insurance: We will attempt to bill your insurance if eligible. You are responsible for all copays, deductibles, and non-covered services.

Refunds: Refunds for cancellations made within the 24-hour window will be processed within 5-7 business days. No refunds are provided for completed consultations, regardless of the medical outcome or prescription status.

6. HIPAA & Privacy

Our practice complies with the Health Insurance Portability and Accountability Act (HIPAA). All video consultations are conducted via encrypted, HIPAA-compliant platforms. Please review our Privacy Policy for detailed information on how your data is handled.

7. Limitation of Liability

To the maximum extent permitted by law, Sankofa Health and Wellness shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services. Telehealth has inherent limitations (e.g., inability to perform physical palpation), and by using this service, you acknowledge and accept these risks.

8. Termination & Dispute Resolution

We reserve the right to terminate the provider-patient relationship for reasons including, but not limited to: non-payment, harassment of staff, or fraudulent behavior.

Any disputes arising from these Terms shall be resolved through binding arbitration in the State of Delaware, in accordance with the rules of the American Arbitration Association.

Last Updated: January 2026

For questions regarding these terms, contact: info@sankofahealth.com

Sankofa Access

Our Commitment to Accessibility

At Sankofa, we believe financial hardship should never be a barrier to healing. Our $25 Acute Access program is designed for:

Uninsured or underinsured community members.
Acute needs (Colds, Flu, Rashes, UTIs).
Immediate, one-time virtual consultations.

How it works: Once you pay the $25 fee via PayPal, you will be instantly redirected to the Athenahealth Portal to finalize your appointment.

Virtual Contact Info

Monday - Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 1:00 PM

Sunday: Closed

Call Us Today

+1(302) 393-5546

Email Us Today

Info@sankofahealth.com

Sankofa Health & Wellness

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